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What is customer service anyway?

What is customer service anyway?

That is generally the case in a culture that has been built around those very basic expectations but if the culture has not been established, now is the time to start.  What’s your service DNA?

Keep Your Referral Fire Burning

Are you ready to jump into the fire? I built a huge campfire on a very cold morning while on a recent camping trip with my Dad, G. David Alexander.  The fire was awesome, its radiant glow warmed up the entire area.  While I sat there enjoying it, I noticed an ember...

Doing It All Yourself Sucks, Doesn’t It?

  Welcome to the Referral Fire Blog, formerly the Referral Fire Newsletter.   Only read if you want to create a team that sends you more referrals!!! Doing It All Yourself Sucks, Doesn’t It? A while ago I heard an analogy comparing salespeople to fighters. It...